FAQ

Experience Concierge Hours

Our Experience Concierge is available Sunday through Saturday from 8:00 am to 6:00 pm, Central time.

Booking, rescheduling & location information:

adventures@enchanted-fairies.com

Order status inquiries & questions about your artwork:

orders@enchanted-fairies.com

Live Chat

Click the chat bubble at the bottom of this page. 

Live Chat is available Sunday through Saturday from 8:00 am to 6:00 pm, Central time. 

Call or Text

214-438-0074

Billing & payment plan inquiries:

billing@enchanted-fairies.com

Our Billing Specialists are available Monday through Friday from 8 am to 5 pm, Central time.

When you book through one of our exciting charity events, 100% of proceeds are donated to children’s charities. Every Enchanted Fairies session helps create magic beyond the studio. Thanks to your support, we have donated over three million dollars to local children’s charities, bringing hope and joy to countless families. Your session is more than a memory. It is a gift that makes a real difference. Visit the Our Charity Work & Mission tab to learn more about the organizations we support.

Operating hours for each studio vary by location. Please note, our magical photo sessions are by appointment only.

Our Experience Concierge is available Sunday to Saturday from 8:00 am to 6:00 pm, Central time.

Your child’s confidence-boosting session with Enchanted Fairies is a one-of-a-kind experience that is in high demand. From time to time, openings may become available on short notice. The best way to be among the first to know is by joining our invite list!

Select your studio location from the dropdown at the top of this page then navigate to the Near Me tab.

After your booking is complete, a confirmation email will be sent with the studio location and all the details to make your visit truly magical.

It’s simple! Just select your preferred location from the dropdown menu, then click the “Ready to Book?” button at the bottom of this page to sign up for an invite.

Due to high demand, you’ll need to be on the invite list to be first in line for these limited-edition magical sessions. When your invite arrives, it will include a special link to book your session.

Our standard session fee is $200. If you are participating in one of our charity events, the session fee is $25 per person.

Sometimes we run events that benefit charity and allow families to access our sessions as low as $25 per child to experience the entire magical session, have access to our gorgeous wardrobe, the flower crowns, tiaras, pixie dust and fairy wings.

The best part? When you donate the $25 per child and each family receives one 8X10 Limited Edition Enchanted Fairies portrait. Only one 8X10 print per family per 365 day period.

You will have an opportunity to purchase additional wall art, prints, and storybooks during your Photo Premiere Zoom, but there is never any obligation.

Some of our studios are able to accommodate sessions for more than three guests, depending on space and availability. We recommend contacting our Experience Concierge team for personalized assistance and to confirm options at your preferred studio location.

There is no age limit to magic. All ages are welcome!  Just hop on the invite list for your preferred location.  Even though the options on our link ask how many children are going, you can book yourself as a child.  Near the end of our booking process, there is a spot for you to let the photographer know the names and ages of the participants who will be joining the session.

 We cannot wait to welcome you to our studio!.

Of course!  Please contact our Experience Concierge team directly for assistance.

Yes, we do maintain a cancellation list. Occasionally, same-day openings become available. If you are seeking an appointment on short notice and can arrive within 24 hours, this is a quick and convenient option. Simply click the live chat button at the bottom right of your screen to speak with one of our Experience Concierge representatives, or you can email adventures@enchanted-fairies.com.

Yes, we do maintain a cancellation list. Occasionally, same-day openings become available. If you are seeking an appointment on short notice and can arrive within 24 hours, this is a quick and convenient option. Simply click the live chat button at the bottom right of your screen to speak with one of our Experience Concierge representatives, or you can email adventures@enchanted-fairies.com.

We kindly ask that you arrive promptly at the start of your scheduled session time.  To ensure every guest enjoys a truly magical experience, guests arriving more than ten minutes past the scheduled time will need to be rescheduled.

To reschedule your Enchanted Fairies session, email us at adventures@enchanted-fairies.com.
We kindly ask for at least 7 days’ notice when rescheduling your Photo Session or Photo Premiere. Rescheduling with less than one week’s notice will result in a $99 rescheduling deposit. This deposit will be stored as a credit for you to use toward any portrait purchase.

Photo Sessions:

We understand that things happen! With at least one week’s notice, we are able to refund your session fee.  If you need to cancel your session, please contact our Experience Concierges at adventures@enchanted-fairies.com.  Refunds depend on your session type, and our team will be happy to guide you through your options. 

Heirloom Artwork:

Once an order is placed, your artist begins creating your personalized artwork.  Because each piece is made especially for you, all sales are final and no changes, cancels, or refunds will be afforded and you waive any rights to charge-back your purchase with your credit card processor.

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email here. You can be confident that our team is always happy to assist with edits or adjustments to ensure your portraits are absolutely magical!

Please remember that the studio is your enchanted space for the duration of your session. Once your magical fairy experience comes to a close, the studio will need to be prepared for the next family to enjoy their own magical adventure.

For safety and courtesy, loitering in studio areas, dressing rooms, or hallways after your session is not permitted.

Please collect all personal belongings before departing the studio.

We kindly ask that guests exit promptly after their session to allow our photographers to prepare the studio for the next enchanted family.

Our signature style features professional photography lighting, including flashes and strobes, to create a truly magical experience. Sessions without flashing lights cannot be accommodated. Your safety is our highest priority, so if you or your child have a history of epilepsy or photosensitivity, we recommend consulting your healthcare provider to ensure a photo session with flash photography is safe for you.

If you or anyone in your party is feeling unwell or experiencing any of the symptoms below, we kindly ask that you contact us as soon as possible to reschedule your visit. This helps ensure a safe and magical experience for all our guests. We look forward to welcoming you when everyone is feeling their best!

• Fever or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue
• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat
• Congestion or runny nose
• Stomach or digestive discomfort, including nausea, vomiting, or diarrhea
• Skin rashes
• Any other symptoms of a contagious health condition or illness

To help us maintain a safe environment for all of our guests, particularly those with health issues including children, we kindly request that you refrain from smoking of any kind on the day of your session. This includes cigarettes, cigars, and e-cigarettes. We appreciate your understanding and cooperation in maintaining a safe and smoke-free environment for our little guests and their families.

At Enchanted Fairies, we are committed to maintaining a safe, secure, and magical environment for all guests and team members. We have a zero-tolerance policy for any verbal or physical violence. Any guest who behaves in a harmful or aggressive way will be asked to leave immediately. Enchanted Fairies prohibits the possession of weapons by any person on company owned and/or company leased properties, except authorized law enforcement personnel.

Unlike anything else! Guests enjoy the immersive magic of an Enchanted Fairies session, including access to our high-end wardrobe, flower crowns, tiaras, pixie dust, and fairy wings. Each session is led by our certified Enchanted Fairies photographers for an interactive and unforgettable experience. Best of all, every dollar of the $25 per child fee goes directly to charity. To make the experience even more special, every family will receive one complimentary 8X10 portrait with no obligation.

Check out The Experience tab for more information.

Nothing!  We provide gorgeous gowns and knight attire, floral crowns, tiaras, pixie dust, wings, and everything you or your child will need for a fully immersive and enchanting experience!  Please arrive with hair and makeup already styled.

Yes, we do! Our exclusive designer has created a special fashion line curated to each location.

• For fairies, our sizes range from 3M all the way up to size 24 Womens’ Plus.
• For knights, our sizes range from 3M to 16Y.

Select your location from the dropdown at the top of the page, then visit the Near Me tab to see the wardrobe available at your chosen location.

Absolutely! Many guests bring special occasion dresses, such as for a quinceañera or birthday celebration. Please avoid busy patterns, large graphics, or text on the clothing to ensure the best photos. Outfits should be family-friendly and not include licensed characters or costumes.

We do not provide hair and makeup services. Please arrive with hair and makeup already styled.

Certainly! We feel confidence is best worn when everyone is comfortable and expressing themselves in any way they choose to.

Enchanted Fairies welcomes children and adults of all abilities! Children and adults with special needs or who are differently-abled will find a welcoming and magical experience at Enchanted Fairies. Our certified Enchanted Fairies photographers are expertly trained to ensure everyone feels comfortable and enjoys a fun, magical experience.

To help us create the most magical experience for you and your child, we kindly ask that you email us ahead of time with any questions, requests, or special notes that you would  like to share with us.  We can’t wait for you and your family to join us for a magical session!

We understand that by the end of a magical photo session, everyone can be ready for a break and you may have a long drive back home. Rest assured, your images will be carefully curated by our team so you can enjoy them in the comfort of your own home.

At the conclusion of your session, your photographer will assist you in scheduling a Photo Premiere Zoom at a time that works best for you. This gives you and anyone you would like to invite the opportunity to fully enjoy the beautiful images from your session.

Relax and enjoy your session knowing that your images will be ready for you to view very soon!

If you have not connected with your host within five minutes of your scheduled start time, please contact our Experience Concierge team, and we will happily assist you.

Zoom allows a 15-minute grace period. If connection is not established within that time, we will gladly help you reschedule your enchanted session for another day.

For guidance on creating a Zoom account, installing the app, and getting connected, please visit Zoom’s Getting Started Guide for New Users.

• Recommended Internet Speeds for Zoom
  • High-quality video: 600 kbps (upload and download)
  • 720p HD video: 1.2 Mbps (upload and download)
  • 1080p HD video: 3.8 Mbps upload / 3.0 Mbps download

For the smoothest magical experience, please ensure your connection meets or exceeds these speeds

• Device Guidelines
  • Join Zoom on only one device at a time.
  • If your laptop camera or audio is not working, you are welcome to join via a mobile device!
    
• Browser and App Recommendations
  • For the best experience, we recommend using the Zoom app rather than a web browser.
  • Download the desktop app for PC or Mac or use the App Store or Google Play Store for mobile devices.
    
• Troubleshooting
  • If you have not connected with your host within five minutes of the scheduled start time, please reach out by phone, text, or email. Our team will happily assist to ensure your session begins smoothly.
  • Zoom allows a 15-minute grace period. If connection is not established within that time, we will gladly help you reschedule your enchanted session for another day.
    
• Safety Reminder
  • Video must remain on to ensure the safety of all participants.
  • All Zoom calls are recorded for safety and training purposes.
  • If you still need help joining your Photo Premiere, contact us for further assistance.

Families who participate in one of our charity events will receive one complimentary Limited Edition 8X10 portrait per 365 day period.  This offer is limited to one per household and cannot be combined with other offers.

If you would like to take home more enchanting portraits beyond your complimentary one, please visit our Pricing and Investment page to explore the magical options available.  Your Portrait Consultant will also be happy to answer any questions regarding specials, payment options, and more!

There is something for everyone, even if you simply wish to enjoy the experience and receive your complimentary portrait. Be assured, there is never any obligation to make a purchase.

Our Painting Artist is currently booked up for the next 2 years. Due to lack of availability, we are not offering our Masterpiece Paintings at this time.

We’ll be happy to help you reschedule your Photo Premiere! Simply use the chat bubble at the bottom of this page or email adventures@enchanted-fairies.com.

We kindly ask for at least 7 days’ notice when rescheduling your Photo Session or Photo Premiere. Rescheduling with less than one week’s notice will result in a $99 rescheduling deposit. This deposit will be stored as a credit for you to use toward any portrait purchase.

To reschedule your Enchanted Fairies session, email us at adventures@enchanted-fairies.com or use the chat bubble at the bottom of this page.

We kindly ask for at least 7 days’ notice when rescheduling your Photo Session or Photo Premiere. Rescheduling with less than one week’s notice will result in a $99 rescheduling deposit. This deposit will be stored as a credit for you to use toward any portrait purchase.

Your child’s confidence-boosting magical session with Enchanted Fairies is a truly one-of-a-kind experience. Due to the limited number of available appointments, we kindly ask for at least 7 days’ notice when rescheduling your Photo Session or Photo Premiere. Rescheduling with less than one week’s notice will result in a $99 rescheduling deposit. This deposit will be stored as a credit for you to use toward any portrait purchase.

Our magical team carefully curates the finest images from your photo session to create a truly special experience.  The best way to enjoy your portraits is to schedule a time when everyone, including grandmothers, aunts, and other family members, can view them together.

Absolutely!  Please note that we can only ship to physical addresses and are unable to ship to PO boxes.

Most orders typically arrive within 6-8 weeks once payment is complete, while special orders may take 8-10+ weeks.

• Digital Orders
  • All digital orders will be delivered to the email address we have on record.
• Heirloom Storybooks and Wall Art
  • Most shipments are sent via UPS or USPS.
  • During busy periods, carriers may experience delays beyond our control, which can affect delivery timelines. 
  • Please note that we are unable to ship to P.O. boxes.
  • For international deliveries, shipping & delivery times may vary due to customs and shipping procedures.  We appreciate your patience as your order makes its way to you.
• Oil Masterpiece Portraits
  • Please allow 4-6 months, as each piece is hand-painted by our skilled artists to ensure the highest quality.

Email orders@enchanted-fairies.com, and we will be happy to provide an update!

We proudly offer a one-time replacement warranty for portraits, storybooks, and other Enchanted Fairies products that may be damaged as a result of fire, flood, shipping, or other accidental incidents.  This warranty does not cover damage caused by negligence, misuse, or improper handling.  Each eligible product is limited to one free replacement, and all claims are subject to review and verification by our team.
Simply email orders@enchanted-fairies.com to initiate a warranty claim or if you have any questions regarding your artwork.